Website Usage Agreement: By accessing our website and services, you agree to comply with all applicable laws and regulations.

Terms Modification Rights: Phuoc Son reserves the right to modify these terms at any time. Users will be notified of significant changes.

User Compliance Requirements: Users must provide accurate information and use our services responsibly and legally.

Business Hours: Orders are processed during business hours (8:00 AM - 6:00 PM, Monday to Sunday).

Holiday Schedules: Service may be limited during national holidays and special occasions.

Service Availability: Services are subject to product availability and weather conditions for agricultural products.

Delivery Confirmation: All deliveries must be confirmed and inspected upon receipt.

Quality Checking Guidelines: Customers have 24 hours to report any quality issues after delivery.

Receipt and Invoice Requirements: Proper documentation must be maintained for all transactions.

Return Conditions: Products may be returned within 7 days if they do not meet quality standards.

Exchange Procedures: Contact our customer service team to initiate returns or exchanges.

Refund Process: Refunds will be processed within 5-10 business days after approval.

Customer Responsibilities: Products must be returned in original condition with proper packaging.

Product Quality Guarantees: We guarantee the quality and authenticity of all our products.

Delivery Commitments: We commit to timely delivery according to agreed schedules.

Customer Support Services: Professional customer support is available during business hours.

Information Accuracy: Customers must provide accurate contact and delivery information.

Payment Responsibilities: Payments must be made according to agreed terms and schedules.

Cooperation Expectations: Customers should cooperate with delivery and inspection procedures.

Conflict Resolution Procedures: Disputes should first be reported to our customer service team.

Mediation Process: If direct resolution fails, mediation through industry associations may be pursued.

Legal Jurisdiction: Any legal matters will be handled under Vietnamese law in Lam Dong province.

User Satisfaction Policies: We are committed to ensuring customer satisfaction with our products and services.

Feedback Mechanisms: We welcome customer feedback and continuously improve our services.

Long-term Partnership: We aim to build long-term relationships with our customers based on trust and quality.

Service Quality Commitments: We maintain high standards in all aspects of our service delivery.

Response Time Guarantees: Customer inquiries will be responded to within 24 hours during business days.

Satisfaction Targets: We continuously monitor and improve our service quality to exceed customer expectations.