Ordering and payment

1. Choose products. Go to the Shop, check the details, price and availability, choose a quantity and select “Add to cart”.
2. Review the cart. Open the cart, check products, quantities and the subtotal, and select “Checkout”.
3. Enter delivery details. Give your name, phone number and delivery address; email is optional. Read and accept the Personal data protection policy and complete the anti-spam check.
4. Send the order. Check the details in the confirmation box and select “Place order”. The website shows an order number and, if you gave an email address, emails you that the order was received.
5. We call to confirm. During business hours, normally within 1 working day, Phuoc Son staff call you to confirm the products, shipping fee and total. The contract of sale is made at this step.
6. Delivery and payment. The goods are delivered under the Shipping and delivery policy, and you pay by the method agreed.

• If Phuoc Son cannot reach you after 2 calls within 3 working days, the order is treated as unconfirmed and will be cancelled.
• You may change or cancel an order free of charge until it is handed to the carrier, by calling or emailing Phuoc Son with the order number.
• Once the goods are with the carrier the order cannot be cancelled; any issue is handled under the Returns and refunds policy.
• Phuoc Son may decline an order in the cases set out in the Terms of use, and will tell you.

The delivery fee follows the Shipping and delivery policy and is shown on the checkout page, with the total to pay on delivery, before you place the order. Phuoc Son never charges more than the fee shown. If you change products or quantities on the confirmation call, the fee and total are worked out again from the same table and apply only once you agree.

1. Cash on delivery (COD). You pay the courier in cash when the goods arrive. This is the standard method for retail orders.

2. Bank transfer. Advisable if your company needs to deduct the VAT on an order of 5 million đồng or more (see Invoices). Also used when Phuoc Son staff propose it, for example for large orders, deliveries to remote areas, or made-to-order goods. In those cases Phuoc Son may ask for a deposit or for part or full payment in advance; the terms are stated when the order is confirmed.

Phuoc Son accepts transfers only into the company account below:

• Bank: Vietnam Prosperity Joint Stock Commercial Bank (VPBank), Bảo Lộc branch
• Account number: 49496989
• Beneficiary: CÔNG TY TNHH KDNS PHƯỚC SƠN (Phuoc Son Agricultural Products Company Limited)

We never ask you to pay into a personal account or any other account. If you receive such a request, call 02633 852 364 to check before paying. Phuoc Son is not responsible for money paid into any other account.

Transfer reference: order number + the phone number on the order.

Phuoc Son issues an electronic invoice for every order as the law requires, cash on delivery included. If you need an invoice in a company's name, give the company name, tax code and address when staff call to confirm. An issued invoice can be adjusted only where the law allows.

Note for companies: under Vietnam's VAT rules, input VAT on a purchase of 5 million đồng or more can be deducted only if it is paid by non-cash means. If your company needs to deduct it, please pay by bank transfer into Phuoc Son's company account rather than in cash on delivery. Please call our sales staff (02633 852 364 / +84 971 837 827) before paying if you need guidance, and pay only into the account given above (under Payment methods), so that your payment is fully safe.

Wholesale buyers and importers, please see the wholesale and export guide or request a quotation. Price, delivery terms (Incoterms), payment (such as T/T or L/C) and quality claims follow the confirmed quotation and the contract both parties sign.