Shipping and delivery policy

phuocson.net.vn always aims to provide the best delivery service, at preferential rates, for every order you place with us. We deliver nationwide, under the delivery policy below.

Export and wholesale deliveries follow the agreed delivery terms (Incoterms) and the contract both parties sign.

We deliver through third-party carriers such as GHN, SPX and J&T. You may also collect the order from Phuoc Son's site in Nam Ban, Lâm Đồng by appointment, with no shipping charge.

Delivery takes an estimated 1–5 working days (public holidays not counted) from the order being confirmed (and from payment, if the order is paid in advance). In special cases an order is sent express, in 1–2 working days. If you need it urgently, please contact us and we will help as fast as we can.

These are estimates. Delivery can take longer around public holidays and Tết, in bad weather, because of a carrier's problem, or through force majeure. We will tell you about any significant delay; if delivery is more than 10 working days later than estimated through no fault of yours, you may cancel and receive a full refund of anything paid.

The delivery fee is set by Phuoc Son and depends on two things:

• The delivery area: the province and the ward or commune you choose on the checkout page.
• The total weight of the products in the order (each product's weight times the quantity; the box and packing are not counted), in bands of up to 1 kg, 3 kg, 5 kg and 10 kg.

• Delivery from 20,000 ₫ per order, depending on the area and the weight.
• Half-price delivery when the goods come to 1,000,000 ₫ or more.
• Free delivery when the goods come to 2,500,000 ₫ or more.

The offers apply to every order placed online. The exact delivery fee and the total to pay on delivery are shown on the checkout page before you order; Phuoc Son never charges more than the fee shown.

• You may inspect the order (đồng kiểm): open the parcel and check the products in front of the courier, before paying. Check the products, the count, the packaging and the seals; do not open a product's bag or try the product before accepting the order.
• If a parcel is dented, torn, wet or shows signs of opening, or a product is wrong, the count is wrong or a product's packaging is damaged, you may refuse it, or note the condition with the courier and photograph it straight away. Phuoc Son will handle it under the Returns and refunds policy.
• You may authorise someone else to receive the order at the registered address. Their signature or payment counts as your receipt of the goods.

If a delivery fails, Phuoc Son will call or message you to arrange a new time. The carrier will try again up to 2 more times. If delivery still fails because you cannot be reached, the address is wrong, or the recipient refuses the goods without good reason, the order is cancelled and returned to Phuoc Son. Anything paid in advance is refunded less the shipping cost both ways.

Phuoc Son may require payment in advance for further orders from a customer who has repeatedly refused deliveries without good reason.

Risk of loss or damage passes to the buyer when the goods are delivered at the delivery address to you or to whoever receives them for you. If you collect the goods yourself or appoint your own carrier, risk passes when the goods are handed to you, your representative or that carrier.

Goods are treated as delivered as ordered, in the right quantity and externally intact once the recipient signs for or pays for them without refusing them or noting their condition with the courier. Claims for goods lost or damaged in transit are handled under the Returns and refunds policy, after Phuoc Son has verified them with the carrier.

The delivery address can be changed only before the goods are handed to the carrier.