Terms of use

phuocson.net.vn is owned and operated by CÔNG TY TNHH KDNS PHƯỚC SƠN (Phuoc Son Agricultural Products Company Limited; “Phuoc Son”, “we”). These terms apply to everyone who uses the website and to retail orders placed on it.

For domestic wholesale and import buyers, price, quantity, delivery, payment and claims follow the confirmed quotation and the contract both parties sign. Where a contract differs from the policies on this website, the contract prevails.

By using the website or placing an order you confirm that you have read and accept these terms and the related policies: Ordering and payment, Shipping and delivery, Returns and refunds and Personal data protection. If you do not agree, please do not order through the website.

We describe our products as accurately as we can. Coffee is an agricultural product, so colour, bean size and flavour vary slightly between crops and lots; photographs are illustrative.

Prices are in Vietnamese đồng and exclude shipping. Prices can change with the market. The price for your order is the price when Phuoc Son confirms the order, and it does not change once the order is confirmed.

If a price or product detail is shown wrongly because of a technical or data-entry error, we will tell you before confirming the order. You may go ahead on the correct terms or cancel at no cost; anything already paid is refunded in full.

An order sent through the website is your offer to buy. The contract of sale is made when Phuoc Son staff contact you and confirm the products, quantity, shipping fee and total. The email sent automatically after you order confirms that Phuoc Son has received it; the products, shipping fee and total are settled only on the confirmation call.

Phuoc Son may decline or cancel an offer that has not been confirmed, and will tell you, when: a product is out of stock; the order details are incomplete or we cannot reach you; the address is outside our delivery area; or the order appears fraudulent. See Ordering and payment.

The Phuoc Son name, logo and marks, and the photographs, articles, data and design of this website belong to Phuoc Son or are used lawfully. You may view the website and share links to it. Copying, adapting, distributing or commercial use requires Phuoc Son's written consent.

When using the website you must not:

• give false information, impersonate someone else, or place orders you do not intend to accept;
• send spam or malicious code, or disrupt, attack or gain unauthorised access to the website or Phuoc Son's systems;
• use automated tools to collect content or data in bulk without Phuoc Son's permission;
• use the website for any unlawful purpose.

Phuoc Son may block access or refuse service in case of a breach, and will cooperate with the authorities where needed.

The website may link to third-party services such as social networks, messaging apps or a recruitment form. Those services run under their own terms and policies; Phuoc Son does not control their content.

Phuoc Son is liable for the products it sells and the services it provides as the law requires. We are not liable for loss caused by: inaccurate information you provide; force majeure as defined by law; or storing or using a product contrary to the instructions on its packaging.

The website may be unavailable for maintenance or because of a technical fault. We will restore it as quickly as we can.

Nothing in these policies limits or excludes the rights consumers have under Vietnamese consumer protection law.

You can raise a complaint by email at info@phuocson.net.vn, by phone on 02633 852 364 / +84 971 837 827, or in person at Phuoc Son's address. Please give the order number (if any), what happened, and photographs.

Phuoc Son acknowledges a complaint within 2 working days and replies with a proposed resolution within 7 working days of receiving complete information.

Disputes are first settled by negotiation. Failing that, either party may seek mediation or bring the dispute before a competent court, or arbitration where both parties have agreed to it. These terms are governed by Vietnamese law.

Phuoc Son may update these terms and policies. Updates are published on this page with their effective date. A change does not apply to an order confirmed before that date. If you do not accept an update, you may stop using the website and cancel any unconfirmed order at no cost.